
FAQ
Let's find your answers here!
What is Tailor Kadai?
Tailor Kadai is an online tailoring service platform that brings the customisation of tailor shop and convenience of online shopping seamlessly together.
With doorstep fabric pickup, expert tailoring, timely delivery, and order tracking we eliminate the hassle of finding the right tailor, endless shop visits, and judgements. Our platform specializes in crafting women’s clothing, ensuring perfect fits and personalized designs to suit your style.
Tailor Kadai is a one stop solution to save time, avoid trial-and-error, and enjoy high-quality stitching from experienced professionals for the MODERN WOMEN. Whether you’re a busy professional, a new mom, or someone who values custom fashion, Tailor Kadai makes getting the perfect outfit effortless and stress-free.
How does it work
We follow a 5 step process to ensure worry free stitching with utmost quality, fit, design adherence and convenience.
Step 1
Convenient Order Placing : Orders can be placed here conveniently like any ecommerce platform by selecting the desired 'Base' items (the type of garment you want to get stitched) and 'Add-ons' (for customization), sharing your preferred pickup date and measurement type at cart before checking out
Step 2
Order confirmation: Once the order is placed, you will receive an instant confirmation message via mail and a design confirmation call from our designer within 6 working hours (will be earlier for express orders)
Post which you'll receive an order tracking number to know live status updates from stitching to dispatch
Working hours -> Mon, Tue, Thu, Fri ; 10am - 7pm
Step 3
Pickup: We will collect the material and/or measurements from your specified location at the scheduled time of your preference.
Step 4
Stitching: Based on your size and design specifications, your item will be stitched by experienced masters and tailors with 2 inner stitches to open up if needed.
Step 5
Approval and delivery: Once the stitching is complete, we will share a picture of the finished product for design approval. After your confirmation, the item will be dispatched
Where are you located
We know you are ready to travel ANYWHERE, but you don't have to anymore.
As we offer Doorstep material pickup, free material sourcing service and world wide delivery.
Doorstep pickup available only at Chennai, Trichy, Coimbatore, Bangalore.
How do you take measurements
We offer 3 convenient options for taking measurements:
1. Doorstep Measuring: A female pickup agent will visit your home at the scheduled time to take all necessary measurements. Available in all major areas in Chennai (please contact us to check availability in your pincode) and Trichy.
2. Self-Measurement: You can take your own measurements and share them with us. We provide a detailed "How to Measure" guide, and our designers are available to assist if you need any further guidance.
3. Reference Clothing: You can provide a well-fitting garment as a reference (or closely fitting garment with a note). Our pickup agent will collect it from your home, office, or any specified location at the scheduled time.
What is your usual delivery time
Standard Delivery: All items are delivered within 10 to 14 days from the date of material pickup or sourcing PAN India.
Xpress Delivery: For urgent requirements, customers can opt for Xpress Delivery after order placement, which ensures delivery within 3 to 5 working days - available in Chennai and Trichy.
24 Hrs Delivery: When life gives you lemon we help you make lemonade. Yes we'll tackle your surprise last minute stitching needs in 24 hours. (Currently only limited orders per day on 1st cum 1st serve basis on Mon, Tue, Wed, Thu, Fri)
For outside India orders, the item will be dispatched in 10 to 14 days of order placement and appropriate transport - delivery time will be applicable.
How about alteration?
Free Alterations: If there is any deviation from the approved design or measurements, we will provide one free alteration to address the issue.
Discounted Alterations: If there is no deviation but you feel discomfort or wish to make changes, we still offer one alteration at 50% off the actual alteration cost.
What is your Cancellation & Refund Policy
At Tailor Kadai, we take pride in delivering custom-made items tailored for YOU. To ensure transparency and fairness, we have adopted the below policy.
Cancellations and refund based on order status
Before Pickup: Orders can be cancelled 3 hours prior of the scheduled pickup time or within 24 hours of order placement (whichever is earlier) for a full refund, excluding a 3% processing fee.
After Pickup but Before Stitching: Orders cancelled during this stage are eligible for a 50% refund to cover the cost associated with pickup and delivering back of the cancelled item.
After Material Cutting: Unfortunately, no refunds are possible once the material has been cut (Stitching process is initiated)
Additionally If we sourced the material before cancellation, a sourcing fee of ₹150 will be deducted (Apart from the above mentioned amount).
Returns: Since all items are custom-made, we do not accept returns.